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Success Stories - Yuki Leung

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Success Stories - Yuki Leung

​Grateful to be part of the HCPC family!

My initial role at the HCPC was as a Registration Advisor (RA). In this position, my primary responsibilities included processing UK applications, managing emails, and handling phone inquiries. Engaging in day-to-day tasks provided me with the valuable opportunity to have direct contact with our registrants and applicants. Their feedback served as a source of inspiration.

During my time in the RA role, I witnessed significant technological advancements, such as the launch of the online application process and the implementation of a cloud telephony system. These transformative technologies have enhanced the efficiency of the registration team in serving registrants and applicants.

After six months in the RA role, I was fortunate to be offered a six-month secondment opportunity in the Business Change Department as a Product Analyst. Joining the Product Management Team, I supported Product Managers by identifying issues in the current application, conducting data analysis, and participating in testing activities for new features or application changes. This allowed me to apply my previous work experience in project management, contributing positive insights to improve the customer experience for our registrants and applicants.

As a Product Analyst, I collaborate closely with colleagues from various departments, including Registration, IT, Fitness to Practise, Finance, Insight & Analytics, gaining a comprehensive understanding of how we collectively work to serve and protect the public. The corporate culture at HCPC fosters personal growth and development. The organisation's commitment to equality, diversity, and inclusion empowers employees to realise their potential and supports career development.

I am delighted to have been offered a permanent role following the conclusion of my secondment. I look forward to further developing my expertise in testing capabilities for our core regulatory applications.