At the Health and Care Professions Council (HCPC), we are committed to protecting the public and upholding high professional standards. We are currently seeking a Triage Officer to join our dynamic team, responsible for receiving, accurately assessing and progressing concerns regarding our registrants’ fitness to practise.

Why Join Us?

Do you want to play a key role in protecting the public and maintaining confidence in regulated health and care professions? Do you thrive on making sound, well-reasoned decisions, managing complex casework, and delivering high‑quality customer service? If so, this is the opportunity for you!

Your Role

As a Triage Officer, you will:

*  Receive, manage and respond effectively to a range of enquiries from applicants, registrants and members of the public, ensuring a high standard of customer service.

*  Maintain and apply up-to-date knowledge of the HCPC’s policies and standards to ensure accurate and high-quality advice is provided to callers.

*  Accurately review new fitness to practise concerns and conduct proportionate and timely initial enquiries to inform a triage decision.

*  Manage a complex caseload whilst ensuring timely triage decisions on your cases.

*  Identify high-risk concerns and ensure that these are prioritised and progressed for action.

*  Maintain accurate and up-to-date records, case files, systems and databases to ensure the effective management of your work.

What We’re Looking For

We are seeking someone who has:

*  Experience managing a high volume, varied caseload.

*  Experience working within, and applying a framework of legislation and defined polices and guidance, including making sound evidence-based decision.

*  Experience supporting and managing challenging or vulnerable customers.

*  Ability to work to tight deadlines in a fast-paced environment while meeting service standards and performance indicators.

Further information on this role is detailed in the Job Description and Person Specification.  Please click here to download the Job Description and Person Specification.

Our Values

We are committed to recruiting individuals who are passionate about protecting the public and who embody the values that make HCPC a great place to work. Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer. In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework.

If you're ready to join an organisation where compassion, dedication, and a shared commitment to public safety are at the forefront of the work we do, we want to hear from you!

Location: Hybrid working with a mandatory attendance of 1-2 days a week at our office in London

Closing Date: 9th February 2026

Interview Date: week commencing 23rd February 2025

Application information:

Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview.

All candidates must have the appropriate right to work in the UK. Before starting employment, we will conduct thorough checks on original documentation to verify your right to work status. Please note that the HCPC does not offer a sponsorship scheme and is therefore unable to sponsor visa applications.

HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. Please refer to HCPCs Behavioural Standards Framework.