Are you a natural leader who thrives in a fast-paced regulatory environment? Do you have a passion for delivering high-quality outcomes and supporting a team to succeed? If so, this is the opportunity for you!

We are looking for a Triage Manager to join the Triage Team, who will be responsible for the receipt, assessment and progression of all new Fitness to Practise referrals, as well as responding to general enquiries about the fitness to practise process.

The HCPC’s Triage function ensures that all Fitness to Practise complaints and referrals are appropriately risk assessed, streamed and progressed in accordance local guidance and procedures. The Triage function also handles all non-case specific general enquiries about fitness to practice, including providing advice on how and when to refer to the HCPC.

Your role

As a Triage Manager, you will:

• Ensure complaints and referrals are analysed, summarised, and streamed appropriately and on time.

• Effectively plan, forecast, and prioritise work to meet performance and quality expectations.

• Make sound, evidence-based decisions and prioritise higher-risk cases within regulatory frameworks.

• Communicate clearly and compassionately to build a positive, motivated team environment.

• Lead and coach a high-performing team, ensuring alignment with HCPC values and behaviours.

• Support team development, resilience, and adaptability through effective leadership and learning opportunities.

Further information on this role is detailed in the Job Description and Person Specification.  Please click here to download the Job Description and Person Specification.

Location: Hybrid working with a mandatory attendance of 1-2 days a week at our office in London.

Closing Date: Friday 10th of October 2025 at 1pm.We reserve the right to close this job advert early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Interview Date: Week commencing 27th October 2025. Interviews will be on Microsoft Teams.

Application information: Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview.

All candidates must have the appropriate right to work in the UK. Before starting employment, we will conduct thorough checks on original documentation to verify your right to work status. Please note that the HCPC does not offer a sponsorship scheme and is therefore unable to sponsor visa applications.

HCPC’s vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to have a confidential discussion on how we can support you, please contact recruitment@hcpc-uk.org.

Our values  underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer*.* In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework.

For HCPC employees: Please refer to the eligibility criteria detailed in the Secondment policy.