IT Service Desk Analyst

Posted date: 07 June 2024
Compensation: £17,000 - £25,000 per annum
Employment type: New Permanent Position
Department: IT & Digital

Job description

This is a great time to join a world leading regulator currently delivering an exciting digital transformation programme. You will become a valued member of a highly productive support team that forms part of a busy but growing IT department, with great career advancement opportunities. 80% of your time will be spent helping your colleagues around the business, resolving IT issues and any service requests that they may have. 20% of your time you will be supporting and working on a variety of key IT projects that form part of our digital transformation strategy


Candidate Requirements

We are after an individual who is:


*        Passionate about IT

*        Willing to learn and build on their already solid IT skill set

*        Happy to share what they know and collaborate with their teammates

*        An enthusiastic problem solver with excellent troubleshooting abilities

*        Excited to use and support the latest Microsoft technologies

*        A hard-working individual who demonstrates fantastic customer service skills

*        Interested in becoming certified in a relevant industry qualification or equivalent knowledge in Microsoft technologies, ideally in either Windows 10 or M365

*        Experienced in providing excellent end user support, ideally within an ITIL framework


Alongside our excellent employee benefits, we are committed to your ongoing learning and development to build your skills, experience, and career.

You can find out more about our benefits on our website


Closing Date: Friday 21 June 2024 (All vacancies will close at 1pm)

Interview Date: week commencing  01 July 2024 


Further information on this role is detailed in the job description and person specification. 


HCPC’s vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC.

Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer. In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework.