At the Health and Care Professions Council (HCPC), we are always on the lookout for top talent to strengthen our dynamic team. We are now seeking a Case Officer to support public protection by managing and progressing protection of title, health and character declarations and potential fitness to practise cases.

Why Join Us?

Do you want to play a key role in protecting the public and maintaining confidence in regulated health and care professions? Do you thrive on making sound decisions, managing complex casework and delivering high quality customer service? If so, this is the opportunity for you!

Your Role

As a Case Officer you will

*       Receive and effectively manage enquiry calls from applicants, registrants and members of the public

*       Maintain up to date knowledge of protection of title, health and character and fitness to practise processes to provide accurate advice

*       Investigate allegations of misuse of protected title or function and make decisions on case progression or closure

*       Receive and process applicant health and character declarations

*       Prepare health and character cases for consideration by the Registration Panel

*       Log and carry out initial enquiries into new potential fitness to practise concerns to inform triage decisions

*       Identify and prioritise high risk cases to ensure timely action

*       Maintain accurate case records in line with policies, procedures and service standards

What We’re Looking For

We are seeking someone who has

*        Experience managing a high volume and varied caseload

*        Experience working within a legislative or policy driven framework and making evidence based decisions

*         Experience supporting and managing challenging or vulnerable customers

*         Excellent written and verbal communication skills, including use of plain English

*        Ability to work to tight deadlines while meeting service standards and performance indicators

Our Values

We are committed to recruiting individuals who are passionate about protecting the public and who embody the values that make HCPC a great place to work. Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer. In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework.

If you're ready to make a meaningful contribution to public protection through high quality casework in the Protection of Title and Declaration Team, we want to hear from you!

Further information on this role is detailed in the Job Description and Person Specification. Please click here to download the Job Description and Person Specification.

Location: Hybrid working with a mandatory attendance of 1 to 2 days a week at our office in London

Closing Date: 10th February 2026

Interview Date: week commencing 23rd February 2025

Application information:

Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview. All candidates must have the appropriate right to work in the UK. Before starting employment, we will conduct thorough checks on original documentation to verify your right to work status. Please note that the HCPC does not offer a sponsorship scheme and is therefore unable to sponsor visa applications.

HCPC's vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. Please refer to HCPCs Behavioural Standards Framework.