We have an amazing opportunity for an individual with strong customer service skills to join our Scheduling Team as an Scheduling Officer.

Purpose and Main Duties

Working in the Adjudication and Performance Department, you will be responsible for managing and coordinating the timely and efficient scheduling of Fitness to Practise hearings in accordance with HCPC processes and legislative requirements. You will also be managing a varied and complex mix of allocated cases, ensuring that actions are prioritised in order of importance and urgency whilst ensuring that a high quality of customer service is provided to all HCPC stakeholders, both internal and external.

Your role

Some primary duties and responsibilities include:

• The scheduling and pre-hearing oversight of all Fitness to Practise hearings as required by the Health Professions Order 2001, adhering to listing targets that are scrutinised by Council and the Executive Leadership Team.
• Conducting assessments to identify and minimise potential risks to hearings and participants, ensuring that reasonable adjustments and special measures are in place to facilitate a fair hearing.
• Drafting and publishing allegations and hearing information on the HCPC website, ensuring that confidential and sensitive information are appropriately redacted, in line with the publications policy.
• Acting as the first point of contact with the HCPTS for witnesses, registrants and other stakeholders attending hearings, including those who may be distressed or vulnerable.
• Liaising with external lawyers, legal assessors, panel members, registrants, suppliers, union representatives and other relevant external bodies, providing guidance where necessary.

Candidate Requirements

You will have the ability to manage the scheduling of meetings in a tribunal style setting or similar plan and prioritize conflicting requirements under pressure to meet tight deadlines with minimal supervision. You will be able to demonstrate the ability to handle high-level administrative tasks, including diary management. You will also have the ability to deal with people from all levels and from a diverse range of backgrounds - including people who may be vulnerable - and to deal with issues sensitively and tactfully.

The successful candidates will also be able to demonstrate the ability to effectively manage and prioritise a varied mix of cases, ensuring that deadlines are met while maintaining a high standard of customer service with all stakeholders

Further information on this role is detailed in the Job Description and Person Specification.  Please click here to download the Job Description and Person Specification.

Location: Hybrid working with a mandatory attendance of 1-2 days a week at our office in London.

Closing Date: Thursday 27th of November 2025 at 1pm.We reserve the right to close this job advert early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Interview Date: Week commencing 8th December 2025. Interviews will be on Microsoft Teams.

Application information: Please submit a supporting statement along with your CV. Applications without a supporting statement will not be reviewed. There will also be an assessment along with the interview.

All candidates must have the appropriate right to work in the UK. Before starting employment, we will conduct thorough checks on original documentation to verify your right to work status. Please note that the HCPC does not offer a sponsorship scheme and is therefore unable to sponsor visa applications.

HCPC’s vision is to be recognised as an actively anti-discriminatory organisation that upholds and promotes best practice in equality, diversity and inclusion and an active ally for change. We are a Disability Confident employer and aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the HCPC. We will make reasonable adjustments and adaptations to ensure the recruitment process is inclusive and barrier-free and will offer an interview to disabled candidates who meet the minimum criteria for the role.

If you would like to have a confidential discussion on how we can support you, please contact recruitment@hcpc-uk.org.

Our values  underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer*.* In addition to the core competencies for this role, we will also assess you against our values during the selection process: Please refer to the HCPC Values and Behavioural Framework.

For HCPC employees: Please refer to the eligibility criteria detailed in the Secondment policy.